> For the complete documentation index, see [llms.txt](https://solfolio-product-guide.gitbook.io/solfolio-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://solfolio-product-guide.gitbook.io/solfolio-product-guide/troubleshooting-and-support.md). # Troubleshooting and Support Navigating the complexities of cryptocurrency investment can sometimes lead to questions or challenges, which is why SolFolio offers comprehensive troubleshooting and support to ensure a seamless user experience. Whether encountering technical difficulties, seeking clarity on platform features, or requiring assistance with account management, our dedicated support team is readily available to provide timely and effective solutions. Recognizing the importance of accessible and responsive support channels, users can reach us through our Discord and Telegram communities at any time, where our support staff and a knowledgeable community are eager to assist. These platforms offer a direct line to real-time support, fostering a collaborative environment where users can also share insights and learn from each other. For more detailed inquiries or issues, SolFolio also provides an extensive FAQ section that covers common questions and challenges, empowering users with the knowledge to troubleshoot independently. Our commitment to exceptional support underscores SolFolio's dedication to user satisfaction, ensuring that every investor has the resources and backing to navigate their investment journey confidently. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://solfolio-product-guide.gitbook.io/solfolio-product-guide/troubleshooting-and-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.